Concierge: AI Virtual Assistant for Hotels
Concierge acts as an AI-powered virtual assistant that communicates with your in-house guests via WhatsApp and helps streamline communication between your hotel and your guests.
Why do hotels choose an AI virtual assistant?
They want an additional communication channel with guests
They want to provide 24/7 service without hiring more staff
They want to save time and reduce the operational workload of their team
What can Concierge do for your hotel?
Answer frequently asked questions using your hotel's information and resources
Automatically assist guests 24/7 through WhatsApp
Respond in the guest's language and understand text, voice messages, images, and videos
Identify each guest's status in real time through your PMS
Allow your team to take over the conversation at any time
Create your own conversational AI virtual assistant
Gain full control and access to chat history
Detects conversations that require human intervention and allows your team to take over the chat
Analiza las tendencias que más preguntan
Identify the topics your guests ask about most and discover opportunities for improvement.
Personalizes the assistant to match your hotel's style and tone
Choose whether it communicates in a friendly or more formal tone, and select its name, role, and profile picture.
Your guests connect with Concierge through WhatsApp
- Guests receive an automated message via email and WhatsApp when they confirm their reservation or complete check-in.
- Concierge identifies the guest, checks the PMS, and resolves inquiries without human intervention.
- Guests can also access Concierge by scanning QR codes placed in rooms, the lobby, or any guest touchpoint.
Respond Faster. Automate Responses with AI.
Centralize communication through WhatsApp and automate the most common guest inquiries with AI trained specifically for hotels.
+ 100
Hours saved every month on repetitive tasks
80%
80 out of every 100 automated messages are resolved without needing to be escalated to a human agent
7 de 10
Guest inquiries resolved in seconds, not minutes
More than 2,000 hotels already trust us
Ready to improve communication between your hotel and your guests?
Frequently Asked Questions about our AI Virtual Assistant for Hotels
Discover how Concierge automates guest communication 24/7 through WhatsApp, helping reduce your team’s operational workload and maximize upselling opportunities without additional staff.
What is the difference between a chatbot and our AI virtual assistant?
Most chatbots are rigid and rely on predefined responses.
This is very different from our AI virtual assistant, which acts as a conversational assistant powered by AI for hotels, using natural language processing to understand and respond to more complex guest inquiries in real-life contexts.
What can Concierge do for my hotel?
Concierge allows you to automate guest communication via WhatsApp in a seamless way, recognizing who is writing and resolving complex inquiries without human intervention.
Does this AI virtual assistant integrate with my PMS?
Concierge allows you to automate guest communication via WhatsApp in a seamless way, recognizing who is writing and resolving complex inquiries without human intervention.
What happens if a guest wants to speak with a human?
Concierge detecta cuándo necesita ayuda humana y avisa automáticamente al equipo. Tu personal podrá ver las solicitudes en un dashboard, donde el personal puede tomar el control del chat de WhatsApp y, cuando termine, podrán reactivar a la IA para que siga atendiendo sola.