Hotel Guest Experience


Before, during and after the stay

The Largest Guest Experience Software for Hotels in Latin America

Measure guest satisfaction, automate internal processes and boost your hotel’s sales.

Learn more about our services!



Web Check-In and add-ons to your hotel's guests before arrival.

Guest Satisfaction Surveys

In-stay and post-stay surveys (NPS), semantic analysis and benchmarking with industry data.


Online Reputation

Monitoring of OTAs and benchmarking with competitors


Case Management

Internal communication channel and real time monitoring of your guests' problems.

Web Check-In and upsell

Personalise the guest experience before arrival

Accelerate the check-in process, improve the guest experience and increase your property’s revenue.

Guest Satisfacction Surveys for Hotels

Measure the level of satisfaction of your guests during and after their stay.

Monitor the quality of your service, detect dissatisfied guests and get your hotel’s Net Promoter Score (NPS). 

Online reputation for hotels

Collect all your guests' feedback in one place

Monitor your hotel’s reviews on major travel sites such as, Tripadvisor and Google. Also, get a comparison of your online reputation with your competitors.

Auto case management

Manage your teams' tasks and guests' requests in real time.

Create a case, assign a manager and follow up on your guests’ issues in a simple and easy way.

freemium products

We like to deliver value before we promise it

Try our “Free” version and start enjoying the benefits of myHotel.

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