The Largest Guest Experience Software for Hotels in Latin America
Measure guest satisfaction, automate internal processes and boost your hotel’s sales.
Learn more about our services!
Pre-stay
Web Check-In and add-ons to your hotel's guests before arrival.
Guest Satisfaction Surveys
In-stay and post-stay surveys (NPS), semantic analysis and benchmarking with industry data.
Online Reputation
Monitoring of OTAs and benchmarking with competitors
Case Management
Internal communication channel and real time monitoring of your guests' problems.
Web Check-In and upsell
Personalise the guest experience before arrival
Accelerate the check-in process, improve the guest experience and increase your property’s revenue.
- Automatically send your guests a check-in form prior to their stay.
- Configure it as you wish: basic information, special requirements, accompanying persons, travel document, etc.
- Complement the guest experience with additional services: Airport Transfer, Tours, Spa Day, Bottle of Champagne, etc.
Guest Satisfacction Surveys for Hotels
Measure the level of satisfaction of your guests during and after their stay.
Monitor the quality of your service, detect dissatisfied guests and get your hotel’s Net Promoter Score (NPS).
- Set up your surveys wherever you want: QR, tablet, website, email, etc.
- Analyse the sentiment of your guests
- Benchmark with industry data
Online reputation for hotels
Collect all your guests' feedback in one place
Monitor your hotel’s reviews on major travel sites such as Booking.com, Tripadvisor and Google. Also, get a comparison of your online reputation with your competitors.
- Manage responses to your reviews on a single platform
- Get alerts every time a guest leaves a review about your hotel.
- Get real-time reports with general information on your reputation.
Auto case management
Manage your teams' tasks and guests' requests in real time.
Create a case, assign a manager and follow up on your guests’ issues in a simple and easy way.
- Optimises operational management
- Open a communication channel between areas of your hotel
- Encourage teamwork and prioritise what really matters.
freemium products
We like to deliver value before we promise it
Try our “Free” version and start enjoying the benefits of myHotel.