Artificial Intelligence for Hotels

AI-Powered Online Reputation Management Platform for Hotels

Centralize reviews from Booking.com, Google, TripAdvisor, and other OTAs in one place. Respond with the help of AI, receive alerts, and discover which aspects of the guest experience need attention at your hotel.

More than 2,000 hotels across Latin America use myHotel to manage the guest experience.

All your hotel reviews in one place

Bring together reviews from Expedia, Booking, Google, TripAdvisor, and other OTAs without having to log in to each platform separately.

Respond to reviews with AI, without starting from scratch

With Smart Replies, respond to reviews with a single click. Turn every comment into a clear, personalized response aligned with your brand, ready to publish or edit.

Analyze your guests' comments with AI

Identify the topics mentioned in your guests' comments, such as cleanliness, front desk, breakfast, or Wi-Fi. This helps you understand what's working well and what needs to be improved.

We integrate with

and many more

Everything you need to improve your hotel's online reputation

Increase your visibility on ChatGPT and Gemini

Don't let unanswered reviews work against your hotel when travelers ask AI for recommendations.

Achieve a 100% response rate

Respond to more reviews in less time, without overloading your team.

Track how your reputation evolves

Download PDF reports and compare your properties with competitors.

Save your team time

Bring all your reviews together and stop writing every response from scratch.

Stay on top of every new review

Receive alerts and address important feedback in time.

Download the myHotel App

Access the app wherever you are, without relying on a computer.

What hotels say after switching to myHotel

Stories from hotels and hotel groups that have improved their reputation with our online reputation management platform.

Rated 5 out of 5

» Implementing Smart Replies was a great decision: it streamlines the management of surveys and reviews, maintains a consistent tone with our brand, and frees up valuable time for our team, allowing them to focus more on the guest experience.

Soizic Poupard

Quality Director

Rated 5 out of 5

«To be honest, the value that myHotel’s AI has brought is unmatched. Our reputation management definitely has a before and after myHotel.»

Dioner Villalobos

IT Director

Rated 5 out of 5

«We’ve been using myHotel at our property for more than 4 years and, without a doubt, it’s a powerful tool for identifying opportunities for improvement across the board and establishing action plans for improvement.»

Gabriel sanelli

Operations Manager

We integrate with more than 50 hotel PMSs

Questions hotels ask before getting started

How can I find out if myHotel integrates with the PMS my hotel uses?

myHotel integrates with more than 50 hotel systems. You can view our PMS integrations and partners here. If you don’t find yours, contact us and we’ll confirm whether we integrate with your system.

Do AI-powered responses adapt to what each guest writes?

Yes. Our AI is specialized in the hotel industry and considers the context of each review to generate personalized automated responses aligned with your brand’s tone.

Is there an app to manage my hotel's reviews from my phone?

myHotel is an AI-powered online reputation management platform for hotels that also includes a mobile app. Stay on top of your hotel’s reputation wherever you are: download it from Google Play or the App Store.

Can more than one person use the platform?

We can configure access for the teams that manage your hotel’s reviews. If you manage multiple properties, we’ll work with you to define the roles and access levels you want to grant your team.

Can I see the platform before signing up?

Yes. You can request a live demo with one of our advisors to see how our Online Reputation Management Platform for hotels works.

Still have questions?

Our team will be happy to answer them.

News

Latest articles, guides, and trends on how to manage a hotel’s online reputation.

Respuestas automaticas en diferentes OTAS

Smart Replies: The AI That Transforms Hotel Review Management

We know that responding to multiple reviews across different platforms can take valuable time and even cost money. That’s why we’ve prepared an article about the new solution that more than 40% of hotels in Latin America are implementing to increase efficiency without compromising the quality of their guest responses. 🚀