Guest Satisfaction Surveys
Measure and monitor your guests’ experience anytime, anywhere.
Get your guests' feedback
In-Stay
Detects unhappy guests and monitors the guest experience during stay
Post-Stay
Measure your guests' level of satisfaction (NPS) and compare your hotel's performance with the industry.
In-Stay Surveys
Follows up on guest experience
Transform unhappy guests into positive influencers of your hotel. Measure the quality of your service at every point of contact: reception, restaurant, rooms, etc.
POST-STAY SURVEYs
Measure guest loyalty and compliance with your quality standards.
Calculate the NPS of your hotel and know if your guest has become a promoter or detractor of your brand.Â
Intuitive Platform
Semantic Analysis
Trends
Metrics
Alerts
Reports
Intuitive Platform
- Customise your surveys
- Configure the invitation as you wish
- Generate a QR and/or open link to improve your response rate.
Semantic Analysis
- Sentiment analysis of reviews
- Positive and negative mentions of your hotel
- Quickly identify and drive improvements
Trends
- Evolution of NPS over time
- Area performance
- Tripadvisor ranking
Metrics
- NPS
- Response rate
- Ranking by area and more
Alerts
- Detect dissatisfied guests in time during their stay.
- Get alerts every time a guest leaves a review about your hotel
- Monitoring and continuous improvement of service standards.
Reports
- Survey results
- Promoter, passive and detractor guests
- Summary of the Ranking by Area
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