Last updated: February 2026
In accordance with the provisions of the Data Processing Agreement (DPA), myHotel SPA uses the following sub-processors to ensure the optimal provision of services for the Fidelity myHotel platform:
1.Infrastructure and Hosting
| Sub-processor | Service Provided | Processing Location |
| Amazon Web Services (AWS) | Cloud storage, databases, and main infrastructure hosting. | United States and Brazil |
2.Communications and Messaging
| Sub-processor | Service Provided | Specific Purpose |
| Sinch Mailjet | Sending transactional emails. | Automation of FollowUp and Onsite surveys via Email. |
| Messangi | Messaging API for mobile communications. | Management of transactional notifications. |
| Meta Platforms Inc. | WhatsApp Business API. | Communication channel for AI Concierge and sending surveys via WhatsApp. |
| Millionverifier | Email validity verification. | Email validity verification. |
| Wappsure | Mobile phone validity verification for WhatsApp use. | Mobile phone validity verification for WhatsApp use. |
3.Artificial Intelligence and Data Processing
| Sub-processor | Service Provided | Related Module |
| NLP / AI Engines | Natural Language Processing. | Generation of commercial summaries, smart review replies, sentiment analysis, and AI Concierge responses. |