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Hotel Guest Experience

Management

During and after the stay

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The Largest Guest Experience Software for Hotels in Latin America

Measure guest satisfaction, automate internal processes and boost your hotel’s sales.

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Guest Satisfaction Surveys

In-stay and post-stay surveys (NPS), semantic analysis and benchmarking with industry data.


+ Artificial Intelligence

reputacion-online

Online Reputation

Monitoring of OTAs and benchmarking with competitors.


+ Artificial Intelligence

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Case Management

Internal communication channel and real time monitoring of your guests' problems.


+ Artificial Intelligence

Guest Satisfacction Surveys for Hotels + AI

Measure the level of satisfaction of your guests during and after their stay.

Monitor the quality of your service, detect dissatisfied guests and get your hotel’s Net Promoter Score (NPS). 

  • Save time by automating the process of responding to surveys with Artificial Intelligence.
  • Set up your surveys wherever you want: QR, tablet, website, email, etc.
  • Analyse the sentiment of your guests
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Online reputation for hotels + AI

Collect all your guests' feedback in one place

Monitor your hotel’s reviews on major travel sites such as Booking.com, Tripadvisor and Google. Also, get a comparison of your online reputation with your competitors.

  • Respond to your guests' reviews with Artificial Intelligence in just 2 clicks.
  • Get alerts every time a guest leaves a review about your hotel.
  • Get real-time reports with general information on your reputation.
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Auto case management + AI

Manage your teams' tasks and guests' requests in real time.

Create a case, assign a manager and follow up on your guests’ issues in a simple and easy way.

  • Optimises operational management
  • Open a communication channel between areas of your hotel
  • Encourage teamwork and prioritise what really matters.
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