We make your life easier

Manage your guests in one place

Say goodbye to manual processes and join the 1,600+ hotels already using the #1 hotel management software in Latin America.

We make your life easier

Manage your guests in one place

Say goodbye to manual processes and join the 1,600+ hotels already using the #1 hotel management software in Latin America.

How do we make your life easier?

Subscribe today, cancel anytime

Pay month-to-month, no long-term commitments. We integrate with your PMS.

Starter

Centralize your OTAs in one place to reply to reviews and manage your reputation.

ONLINE

Respond to OTA reviews in one place using artificial intelligence.

Pro

Collect and process guest surveys directly from your PMS after their stay.

ONLINE

Respond to OTA reviews in one place using artificial intelligence.

FOLLOW UP

Automatically send surveys to guests after their stay.

Advanced

Automate and centralize your OTAs in one place to manage reviews and reputation

ONLINE

Respond to OTA reviews in one place using artificial intelligence.

FOLLOW UP

Automatically send surveys to guests after their stay.

ONSITE

Automatically send surveys to guests during their stay.

Starter

Centralize your OTAs in one place to reply to reviews and manage your reputation.

ONLINE

Respond to OTA reviews in one place using artificial intelligence.

Include

Pro

Collect and process guest surveys directly from your PMS after their stay.

ONLINE

Respond to OTA reviews in one place using artificial intelligence.

FOLLOW UP

Automatically send surveys to guests after their stay.

Include

Advanced

Automate and centralize your OTAs in one place to manage reviews and reputation

ONLINE

Respond to OTA reviews in one place using artificial intelligence.

FOLLOW UP

Automatically send surveys to guests after their stay.

ONSITE

Automatically send surveys to guests during their stay.

Include

Features

Starter

Pro

Advanced

Online Reputation

Semantic Analysis

OTA Review Boost

Post-Stay Surveys

Onsite Surveys

Case Manager

All our plans include:

📱 Mobie App

To receive alerts and communicate in the field

🤖 Artificial Intelligence

To respond to surveys and reviews

💻 Lite Case Manager

For task assignment

📊 Downloadable Reports

And visual data dashboards

All our plans include:

📱 Mobie App

To receive alerts and communicate in the field

🤖 Artificial Intelligence

To respond to surveys and reviews

💻 Lite Case Manager

For task assignment

📊 Downloadable Reports

And visual data dashboards

What our

clients say:

Onsite Surveys are a hit because, when used effectively, we can address issues while the guest is still at the hotel and turn a bad experience into a positive review.

We implemented an incident tracking system across our 30 hotels, improving management and interdepartmental communication. Desk allows us to analyze key data to continuously improve service quality.

Our guests feel that we listen to them every day, and that they don’t leave the hotel without expressing what they liked, what they didn’t, or leaving praise or an action plan to improve.

Lo que opinan nuestros clientes

Nuestros huéspedes sienten que nosotros los estamos escuchando día a día, y que no se va del hotel sin haber dicho lo bueno, lo malo, dejando una felicitación o un plan de acción para trabajar y mejorar.

Las Encuestas Onsite son un hit porque, al saberlas utilizar, podemos abordar los problemas desde que el huésped está en el hotel y convertir una mala experiencia en una buena reseña

Implementamos un sistema de seguimiento de incidencias en nuestros 30 hoteles, mejorando la gestión y la comunicación entre departamentos. Desk nos permite analizar datos clave para mejorar continuamente la calidad del servicio.