Auto Case Management for Hotels
Our Auto Case Management solution allows you to centralize incidents, create cases automatically, assign team members, and follow up on guest issues in an efficient and streamlined way — all from one platform.
Save time and reduce costs with automated case tracking
Manage guest incidents in one place
Centralize all incidents in one place without leaving the platform and improve operational efficiency.
Automate incident detection with AI
We create cases from guest surveys or negative reviews through intelligent AI analysis.
Assign responsible team members and gain traceability
Each case is assigned to a team member, the involved area is identified, and we follow up until it’s resolved.
Manage your guest requests instantly
Optimize your hotel operations and ensure your staff is aware of what’s happening every day in your properties.
Boost your hotel’s internal communication and follow up on detected cases
Each case is automatically assigned to a responsible team member and their corresponding department, maintaining a full history and enabling complete follow-up until resolution.
Boost your hotel’s internal communication and follow up on detected cases
Each case is automatically assigned to a responsible team member and their corresponding department, maintaining a full history and enabling complete follow-up until resolution.
Automatically detect issues from surveys and reviews using Artificial Intelligence
Our AI analyzes every guest response or comment and creates a case when an issue is detected. This way, you can act before it escalates and protect your online reputation.
Manage your guest requests instantly
Optimize your hotel operations and ensure your staff is aware of what’s happening every day in your properties.
Automatically detect issues from surveys and reviews using Artificial Intelligence
Our AI analyzes every guest response or comment and creates a case when an issue is detected. This way, you can act before it escalates and protect your online reputation.
More than 1,800 hotels are already using myHotel’s Auto Case Management system to optimize guest satisfaction and operational efficiency
Manage your hotel from anywhere with the myHotel App