Online Reputation
OTA monitoring and competitive benchmarking
Manage your hotel's reviews and compare your property's reputation with that of your competitors on major online travel agencies (OTAs)
Schedule a meeting with your Account Manager to find out how Online can help your hotel!
Real-time monitoring
Keep constant track of the opinions and reviews that are published about your hotel on different online platforms, allowing you to respond in a timely manner and manage any situation.
Increase in positive ratings
Identify areas where you can improve based on guest feedback and take steps to provide an even more satisfying experience. As you get more positive ratings, your reputation and positioning will improve.
Informed competition
Analyze the reviews of your direct competitors and use that information to stand out. Identify their strengths and weaknesses to adjust your strategy and offer unique services and experiences that set you apart.
Customer loyalty
By responding proactively and in a personalized way to your guests' opinions, you generate a bond of trust and demonstrate your commitment to their satisfaction. This will foster customer loyalty and increase the likelihood that they will return and recommend your hotel.
Exhaustive monitoring
Gathering reviews and opinions from multiple online platforms in one place, making it easy to track and respond quickly.
Detailed analysis
Get accurate and valuable information about your guests' trends and overall sentiment towards your hotel, allowing you to make informed and strategic decisions.
Review management
Respond directly to your guests' reviews from the platform, demonstrating your attention and commitment to their satisfaction and resolving any issues effectively.
Reports and alerts
Receive regular reports and instant alerts on any significant changes in your hotel's online reputation, allowing you to take immediate action and maintain constant control.
+1500 hotels use myHotel in Latin America and worldwide
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Contact us!
Schedule a meeting with your Account Manager to find out how Online can help your hotel!
Testimonials
What our customers say
It is the fastest and most accurate way to have information on the hotel's operational status. It is a "thermometer" of our activity.
It is the best way to measure guest satisfaction and take necessary corrective actions in the required area.
The myHotel tool is a must for my operation.
The platform is user-friendly and intuitive.
myHotel offers reliable information about our customers.
myHotel offers me quality, security and reliability.
It is a tool that helps me to improve the attention with our guests, to know what is going on with the service provided. It has helped me save moments of truth.
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Discover the solutions we have for your hotel
Personalize the guest experience prior to arrival and increase your hotel’s revenue.