Get the opinion of your guests

Measure your guests' level of satisfaction (NPS) and compare your hotel's performance with the industry.

Set up a meeting with your Account Manager to find out how FollowUp can help your hotel

Accurate feedback

Get detailed feedback from your guests about their experience at your hotel, identifying what aspects made them feel satisfied and where you can improve.

Customer loyalty

Demonstrate your commitment to your guests' satisfaction by taking their opinions and suggestions into account. This will create an emotional connection, increasing the likelihood that they will choose your hotel again for future stays.

Identifies strengths and weaknesses

Discover your hotel's strengths and highlight them, while also identifying areas where you need to improve to provide an even more rewarding experience.

Continuous improvement

Use the data collected to make necessary changes and adjustments to your services, facilities and staff, ensuring that every guest has an exceptional experience.

Efficient automation

Automatically send surveys to your guests after their stay, saving time and effort in the data collection process

Personalized surveys

Create questionnaires tailored to the needs of your hotel and guests, including specific questions to obtain relevant and meaningful information.

In-depth analysis

Access detailed analysis of survey results, allowing you to better understand your guests' preferences and needs, as well as identify areas for improvement

Clear and concise reports

Get clear, easy-to-understand reports that summarize the data collected, giving you an overview of your guests' overall satisfaction and key areas to focus on

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Schedule a meeting with your Account Manager to find out how FollowUp can help your hotel!

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Discover our solutions for your hotel

Offer preferential service reservations and Pre Check-In online before your guests arrive at your hotel.

Sell additional services before arrival and increase your income all year long.

Detect dissatisfied guests and reverse eventualities before they check-out to turn them into promoters.

Aggregate online reviews and monitor response management in a timely manner. Measure and compare your results with your competitors.