Guest Satisfaction Surveys for hotels with AI
Improve your hotel’s NPS, get real-time feedback, and optimize the guest experience with during- and post-stay surveys.
Everything you need to improve and measure guest feedback
In-Stay Surveys
Identify dissatisfied guests during their stay. Send surveys via WhatsApp, email, or QR code and take real-time action to improve your hotel’s NPS.
Post-Stay Surveys
Send automated surveys after check-out, calculate your hotel’s NPS, and find out whether your guest has become a promoter or detractor of your brand.
Real-Time Alerts
Receive instant alerts about unhappy guests, assign a team member, and follow up until the issue is resolved.
AI-Powered Semantic Analysis
Save time with our AI that analyzes thousands of comments and responses to detect critical topics and improvement opportunities.
AI-Powered Semantic Analysis for Hotels
Sentiment Analysis in Guest Surveys
Analyze all guest comments and detect both positive and negative mentions of your hotel to identify improvement opportunities.
Spot Trends and Patterns in Your Hotel
Automatically group guest feedback by area and topic, such as housekeeping, front desk, breakfast, etc.
AI-Powered Semantic Analysis for Hotels
Sentiment Analysis in Guest Surveys
Analyze all guest comments and detect both positive and negative mentions of your hotel to identify improvement opportunities.
Spot Trends and Patterns in Your Hotel
Automatically group guest feedback by area and topic, such as housekeeping, front desk, breakfast, etc.
Key Metrics to Enhance the Guest Experience
Net Promoter Score
Measure guest loyalty and compare the Net Promoter Score (NPS) across your properties.
Survey Response Rate
Track the real reach of your surveys and measure which channels generate the most guest feedback.
Overall Hotel Rating
View your hotel’s average score based on the experience reported in each area.
Key Metrics to Enhance the Guest Experience
Net Promoter Score
Measure guest loyalty and compare the Net Promoter Score (NPS) across your properties.
Survey Response Rate
Track the real reach of your surveys and measure which channels generate the most guest feedback.
Overall Hotel Rating
View your hotel’s average score based on the experience reported in each area.
Real-time alerts to detect dissatisfied guests
Get instant notifications when a guest leaves feedback
Receive an alert every time a guest completes a survey and quickly see whether they’re a promoter, passive, or detractor.
Identify unhappy guests before checkout
Detect dissatisfaction in real time. Solve issues while the guest is still at the hotel and prevent negative reviews.
Manage and follow up on every comment from a single platform
Create cases directly from guest responses, assign team members, and track the issue until it’s resolved.
Real-time alerts to detect dissatisfied guests
Get instant notifications when a guest leaves feedback
Receive an alert every time a guest completes a survey and quickly see whether they’re a promoter, passive, or detractor.
Identify unhappy guests before checkout
Detect dissatisfaction in real time. Solve issues while the guest is still at the hotel and prevent negative reviews.
Manage and follow up on every comment from a single platform
Create cases directly from guest responses, assign team members, and track the issue until it’s resolved.
Evaluate, compare, and optimize the guest experience
Identify trends and track NPS evolution by area
Measure how guest satisfaction changes over time and discover which areas of the hotel have the greatest impact on the overall experience.
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Check your hotel’s Tripadvisor ranking
Access your Tripadvisor ranking directly from the platform and easily monitor your online reputation.
Evaluate, compare, and optimize the guest experience
Identify trends and track NPS evolution by area
Measure how guest satisfaction changes over time and discover which areas of the hotel have the greatest impact on the overall experience.
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Check your hotel’s Tripadvisor ranking
Access your Tripadvisor ranking directly from the platform and easily monitor your online reputation.
Download your reports and gain insights for strategic decisions
View results and NPS classification in seconds
Easily see how many guests were promoters, passives, or detractors during each period.
Get a performance summary by hotel area
Identify which areas are performing well and which need attention with a clear, comparative ranking.
Download your reports and gain insights for strategic decisions
View results and NPS classification in seconds
Easily see how many guests were promoters, passives, or detractors during each period.
Get a performance summary by hotel area
Identify which areas are performing well and which need attention with a clear, comparative ranking.
Customize your surveys and capture guest feedback across multiple channels
Full Customization
Add your hotel’s logo and customize each survey’s questions based on the guest type.
- Custom branding
- Conditional questions
- Available in Spanish, English, or Portuguese
Send satisfaction surveys to guests automatically via WhatsApp.
Automate post-stay surveys via email and collect guest feedback.
QR Codes
Activate satisfaction surveys with QR codes in any area of your hotel.
Guest Surveys with QR Codes
Generate personalized QR codes for each area of your hotel. Guests can instantly access specific surveys from any device.
Room
In-room experience
Restaurant
Food quality
Spa
Wellness services
Lobby
Customer service
Stand out from the competition