The Largest Guest Experience Software in Latin America
Measure guest satisfaction, automate internal processes and boost your hotel’s sales.
Learn more about our services!
Pre-stay
Web Check-In and additional services before arrival.
Guest satisfaction surveys
In-stay and post-stay experience (NPS) measurement, semantic analysis and benchmarking with industry data.
Online Reputation
OTA monitoring and competitive benchmarking
Case management
Internal communication channel and real-time follow-up of your guests' issues
Web Check-In and upsell
Personalize the guest experience before arrival
Optimize the check-in process, improve the guest experience and increase your property’s revenue.
- Automatically sends a check-in form prior to the stay.
- Configure it as you wish: Basic information, special requirements, companions, travel document, etc.
- Complement the guest's experience with additional services: Airport Transfer, Tours, Spa Day, Bottle of Champagne, etc.
HOTEL SATISFACTION SURVEYS
Measure the level of satisfaction of your guests during and after their stay.
Monitor the quality of your service, detect dissatisfied guests and obtain your hotel’s Net Promoter Score (NPS).
- Configure your surveys wherever you want: QR, tablet, website, email, etc.
- Analyze your guests' sentiment
- Benchmark with industry data
ONLINE REPUTATION FOR HOTELS
Gather all your guests' feedback in one place
Monitor your hotel’s reviews on major travel sites such as Booking.com, Tripadvisor and Google. Also, get a comparison of your online reputation with that of your competitors.
- Manage responses to your reviews on a single platform
- Receive alerts every time a guest leaves a review about your hotel.
- Get real-time reports with general information about your reputation.
CASE AND/OR INCIDENT MANAGEMENT
Manage your teams' tasks and guests' requests in real time
Create a case, assign a responsible person and follow up on your guests’ problems in an easy and simple way.
- Optimizes operational management
- Open a communication channel between the areas of your hotel
- Encourages teamwork and gives priority to what is really important
FREEMIUM PRODUCTS
We like to deliver value before we promise it
Try our “Free” version and start enjoying the benefits of myHotel.